RETURN POLICY
Returns
If you need to return your item, please follow the steps below to do this:
- In your delivery you will have received an Order/Return Form. Please complete this form and include with any returned items. We cannot process your return without the information on this form, we cannot offer a second return form this is the customer’s responsibility.
- The item must be in re-saleable condition and returned to the store within 14 days of receipt of delivery.
- If the item was shipped with a return loop or other security tag this is recorded on the fulfilment record and refunds will not be processed if this is not in place on the return.
- All return items must be unworn, unwashed with tags in place, and with an Order/Return Form or receipt.
- Please note we cannot process exchanges, all returns that comply with our policy will be refunded.
- We cannot guarantee return of item so we do strongly encourage you to please send it via tracked post. Should any uninsured items be damaged during the returns process please note that you will be responsible for them.
- Please note we do not offer a free returns policy, you are responsible for the full cost of returning any items and this will not be reimbursed.
RETURNS VIA DPD
Simply logon to:
https://dpd.ie/Returns#/
Continue as a Guest and in Step 1 Choose Fayabella from the drop-down list of Retailers. Your order number can be used for the Reference Number. Fill out the remaining stepsand select payment
Select Print Label and attach this label to the Returns package. Please ensure the Returns section of the order form is filled out and is enclosed in the returns package.
Drop off your returns package to one of the DPD pick-up points which are located across Ireland. For your nearest DPD pickup store please see here: https://shipping.dpd.ie/products-and-services/pickup-shops
On dropping off your parcel you will receive a receipt which will have your tracking number to keep track of the status of your return.
Refunds
We will refund your payment within 14 days of receiving and processing your return. The refund can only be made to the same method on which you originally paid. Your bank may take additional time to process the refund and we have no control over this, hence we advise you to allow up to 7 business days from goods being received to seeing the refund on your account. If this has not occurred within this period please contact us.
Cancelled Orders by Us
Occasionally due to stock issues we may have to cancel items within your order because we are unable to fulfil them. In this case we will not have charged your card at this point, so the order will be voided and the original card authorisation reversed. This should not result in any charge to your card. Please note that some banks display authorisation requests on cards on their online banking, but this is not a debit from your account.
Our return address is : 20 ferrybank, Arklow, Wicklow Y14FV05
Please note this is a different premises to our shop, Our shop address is 4 Lower Main Street, Arklow, Co. Wicklow
